Terms & conditions

Terms & Conditions of Booking One Mile Haven:

Payment of the Deposit constitutes acceptance of these Terms and Conditions.

Definitions

“Booking” means the period for which you have paid to stay at the Property. “Property” means Apartment and all its fixtures, fittings and equipment. “Management” means the owners and managers of the Property. “Guests” means the persons who stay overnight in the Property during the Booking. “Visitor” means a person a Guest permits to visit the Property during the Booking

Agreement

The hirer, by making a reservation with One Mile Haven, enters into an agreement on the following Terms and Conditions described below:

Bookings & Payment

Unless a deposit has been received, we reserve the right to reissue the booking to a third party

To secure a booking, the payment of a 50% deposit and valid credit card details are required to confirm your booking. By paying a deposit you have read and agreed to our terms and conditions.

At the time of booking, your name and home address, as well as a contact phone number (personal mobile preferred) and email address is taken. This information is mandatory. You can view our privacy policy here to see how we manage your personal information.

The balance of payment must be received at least 3 days prior to the date of arrival. If not then our normal cancellation policy will apply.  A 2.9% merchant fee is charged for all PayPal, debit and credit card transactions. EFT Bank details will be sent to you via email upon booking. Payment can be made via electronic funds transfer. An invoice can be issued upon request. Additional fees are payable by guest.

Cancellation Policy

We the owners of the premises may be subject to conditions outside of our control and we reserve the right to cancel any bookings.

In the event, we will notify you as soon as possible and do our best to arrange other accommodation or dates suitable to you, failing which all deposit monies paid will be refunded but no other claim, right or action or demand shall exist in or be made by either party.

One Mile Haven, will not be held responsible for the loss of booking where there is a breach of T&Cs or in the event of a natural disaster.

Cancellations must be made in writing and sent to onemilehaven@gmail.com or via the cancelation option in your booking confirmation email. Refunds cannot be processed for cancelled reservations until we receive written notification in accordance with the policy detailed below.

Policy Detail: Free cancellation until 24 hours before check-in (time shown in the confirmation email). If a booking is cancelled within 24 hours of the check-in date and time guests will be eligible for a full refund, minus the first night and service fee.

Unavailability

If the property becomes unavailable for your occupancy due to unforeseen circumstances (i.e. fire, storm, damage etc) then Management will inform you immediately and endeavour to obtain suitable accommodation for your occupancy; failing which any monies paid will be refunded in full.

Postponement / Change of Date

If you require a date change of your booking please contact us here to advise.

The guest agrees that the accommodation is booked only for the number of people stated on the booking confirmation. Any additional people will be charged for at the applicable nightly rate. The guest gives One Mile Haven the authority to charge the customer’s credit card for any additional guests.

Prices

All prices are subject to availability and can be withdrawn or varied without notice, prior to a confirmed booking being made and deposit paid.

Check-in / Check-out

Check in time is from 2:00pm on the day of arrival and is to be vacated by 10:00am on the day of departure. An early check-in or late check-out can be requested but approval is subject to the discretion of management and is subject to prior arrangement and availability.

You must notify Management of expected arrival time and a mobile contact number at least 1 day before arrival.

We appreciate that the apartment will be returned to us in the condition presented on arrival. Attention and care has been invested to ensure that you have a comfortable and enjoyable stay. Please show the necessary care and respect for the apartment, its interiors, spas and native flora and fauna.

Outdoor Fires/BBQ

No outdoor fires are to be lit on the property.

The use of the BBQ is at the guests’ own risk. One Mile Haven accepts no responsibility for injuries sustained in the use of the BBQ.

Smoking

All internal areas are STRICTLY smoke free.

Pets

Pets at not allowed at One Mile Haven.

Spas

The use of the spas located in the apartment are at guests’ own risk. One Mile Haven accepts no responsibility for injuries sustained in the use of the spas provided.

Children are not permitted to use the spas unsupervised.

Glass wear is not permitted in the spas.

Misuse of spas will incur an additional cleaning charge of $100 plus costs of repair /replacement of any damage to equipment related to the misuse.

Damages & Breakages

We acknowledge that accidental breakages can occur during handling of glassware and crockery. Please advise of any breakages and/or damage when you depart so repairs or replacements can be organized before the next booking.  You can do this by leaving a note on the kitchen bench, or by contacting One Mile Haven by email.  This information is vital to the smooth running of the apartment and to maintain our high standard.

Keys

Any keys to the apartment that are lost will incur a $50 replacement fee, and management must be notified immediately. If the lock is broken in an attempt to gain entry a locksmith will be called to replace the lock and the full bill will be passed on to you for immediate payment.

Parties & Functions

Parties, Functions, Bucks/Hens Days and “Schoolies” are strictly prohibited without prior written agreement from One Mile Haven.

Breech of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

Faults & Problems

One Mile Haven will accept no responsibility for any inconvenience with machinery breakdown. Our best endeavours to repair, replace or hire an alternative will be undertaken.

If a situation arises which we have no control, One Mile Haven reserves the right to move guests to alternative accommodation (subject to availability) at their discretion. If this is the case, we will notify all guests as soon as possible and make every reasonable effort to make sure that they are satisfied with their new accommodation.

Guests must inform us immediately if the property is not clean otherwise, they are deemed to have accepted the property in the condition on arrival.

Personal items left in the property will be returned to the nominated address on request. All postage and packing are at the guest expense. We take no responsibility for the recovery and return of these items.

Problems or Complaints

In the case of any problem or complaint, you must inform us at the earliest opportunity, so we have the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.

Any complaint, which cannot be resolved locally, must be notified in writing to us prior to departure from the property.

Your other Responsibilities

You must comply with all applicable House Rules and all instructions from our onsite host or the owners of the property concerning occupancy, property, health, safety and quiet enjoyment of the property.

You are responsible for damage, breakages, theft and loss of the property and any other part of it during your stay. You must notify us of this immediately. We may recover from you repair or replacement cost (at our discretion).

Disturbance to our neighbours including excessive noise is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.

Extra cleaning charges may be incurred for the cleaning of dirty dishes, removal of excess rubbish, cleaning BBQ’s etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be charged to your credit card.

All furnishings must be left in the position they were in when you arrived.

Liability

One Mile Haven is not liable for any injury suffered by the hirer, attendees, any agents of the hirer or other persons invited by the Hirer to the facility, arising from participation in any activities on the facility, or as a result of a Third Party brought on the facility by the Hirer.

All personal belongings, baggage, vehicles and other property of the guest of any description shall always be the risk of the guest, and the owner accepts no responsibility for any loss or damage for any items during their stay or left on the premises after departure.

One Mile Haven does not accept liability for any injury, damage, loss, additional expenses and disruptions caused directly or indirectly by events, which are beyond our control (including natural disasters).

Risk Warning

Persons who enter One Mile Haven do so at their own risk. The Hirer shall make no claim for compensation in relation to any injury sustained at the property.

This risk warning is provided by and on behalf of both One Mile Haven.